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Behavior of Activating and Deactivating Fuse Quick Start Campaigns

Let's learn what happens when you restart a Quick Start Campaign that was previously active.

Imagine you've activated a Quick Start Campaign, and after running it for a few months you decide to turn it off. A month later, you decide to toggle the Quick Start Campaign back on. What happens next?

Will the customer who was supposed to one of the emails from the campaign a month ago get that email tomorrow?

The answer to this question depends on how long the Quick Start Campaign was paused and what type of campaign is being used.

  • Event-Triggered Campaigns that use Steps and have been paused for more than two weeks will not resume messages for existing subscribers.

  • Event-Triggered Campaigns that use Dates will resume for all subscribers.

  • All Ongoing Campaigns that use Dates or Steps will resume for all subscribers.