AMS360 Activity Does Not Post

If you turned on Activity Synchronization but are not seeing activity, read this article to resolve the issue.

Our New AMS360 EMS API

We now support writebacks using AMS360's EMS API. If you haven't yet set up the EMS API connection, you can find the EMS setup wizard by accessing the list setup page in Fuse and clicking "Set up AMS360 EMS API."

If you've already set up the EMS connection, but activities are not appearing in AMS360, then the best troubleshooting option is to go back to the EMS API setup guide within Fuse and click through the steps to see if everything is still set up correctly.

Some possible causes of activity sync failure may be:

1. The "Agency Revolution - EMS" application has been mistakenly disabled in AMS360's Application Catalog.
2. The Business Unit Group Access is not configured to grant Fuse access to the right customer records.
3. The Security Group Assignment is not configured to grant access to the necessary actions (Fuse needs full access to "Actions: New Activity/Suspense").

If you continue to experience problems with your writebacks after going through the above EMS troubleshooting steps, please contact us for support.

How to Enable Your Activity Types

AMS360 activity types can be configured and disabled. At this time we write our activity to the "Customer" type. If this activity type is disabled then we cannot save any activity to your AMS360.

1. Modifying these settings requires Admin permissions.

2. Go to Activity/Suspense Setup

3. Find the Customer Activity and make sure it's enabled.