Are your account Producers or Account Reps not mapping correctly from NASA Eclipse to Fuse? In order for an employee from Eclipse to show up as an Account's Producer or Account Rep in Fuse, the employee in Eclipse must have an email address filled in, and it must be checked as their default email address. This needs to be done under a different part of NASA for Producers versus Accounts Reps.
First, make sure to enter the employee name in the Responsibility and Producer fields in the Insured's "Basic Information" tab:
Next, pull up the employee in the applicable section in Eclipse:
For Producers: In Eclipse go to
For Account Reps: In Eclipse go to
Select the employee from the list, and make sure their email is entered and checked as their default.
Once these steps are taken, any applicable Producers and Account Reps should automatically be remapped in Fuse after the next sync.