Are your account Producers or Account Reps not mapping correctly from NASA to Fuse? In order for an employee from NASA to show up as an Account's Producer or Account Rep in Fuse, the employee in NASA must have an email address filled in, and it must be checked as their default email address. This needs to be done under a different part of NASA for Producers versus Accounts Reps.

First, make sure to enter the employee name in the Responsibility and Producer fields in the Insured's "Basic Information" tab:

Next, pull up the employee in the applicable section in Fuse:

  • For Producers: In NASA go to Setup > Producers

  • For Account Reps: In NASA go to Setup > Agency Personnel

Select the employee from the list, and make sure their email is entered and checked as their default.

Once these steps are taken, any applicable Producers and Account Reps should automatically be remapped in Fuse after the next sync.

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