Create a Twilio Account
Sign-up for Twilio if you don't already have a number. Your account is free and the text messaging fees are minimal (see below for more information.) If you already have a number jump to Enter Settings in Fuse.
Create A Number
First, navigate to the "All Products & Services" button on the left menu:
Next, go to Phone Numbers>>Getting Started>>Get Started and select "Get Your First Twilio phone number":
Follow the process to choose your number. Once you have completed this and the billing information, navigate to the Twilio Dashboard. Here, you will need the Account SID and Auth Token to enter into your Fuse account:
Enter Settings in Fuse
In a new browser window, open your Fuse Dashboard, navigate to the gear icon located in the top right corner of your dashboard, and click "All Settings":
In the settings menu located on the left side of your screen, navigate to "Text Messaging":
Here you will enter your Twilio Account SID and Auth Token.
Once you hit save on this page, you're all set!
Testing SMS without Sending Messages
You can send test SMS (text messages) by navigating to Settings>>General in your Twilio account. Use the Test Credentials and a test phone number of +15005550006
Setup Twilio Billing and Auto-recharge
Text messaging with Twilio is inexpensive. But if you run out of credits your messages will not be sent and cannot be sent retroactively. To avoid this, please set up an auto-refill on your account.
To do this, go to your Billing settings and configure the auto-recharge option. For more information check Twilio's documentation.
Click here for current Twilio pricing.
Forwarding Phone Calls and Replies
On the settings page, you can configure what phone number to forward phone calls and replies to.
Twilio and Carrier Rates Apply
Text messages can only be forwarded to numbers that support text messaging.
Carrier and Twilio rates apply. For each forwarded message you will be charged the standard rate from Twilio and your carrier. For each forwarded phone call you will be charged the per-minute rate from Twilio. Click here for current pricing.
Ready to send out text messages? Learn more about the best practices by reading our article linked below!