Now available for Hawksoft users, Fuse will create a suspense step type when a form is completed that has a matching email address within Hawksoft.
In order to configure this:
Log into Fuse
Click “Accounts”
On the top right, click on the ellipsis (3 dots)
Click “Activity Data Sync”
Here, you will first need to enable the Activity Data Sync if it is currently disabled. Activity Data Sync will need to be enabled for this feature to work. When a form is completed, the suspense step will be assigned to the user of your choosing. More information regarding the Hawksoft write activities can be found here.