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Fuse
- The Basics
- Fuse Forms
- Pipeline
- Campaigns
- Text Messaging
- Postcards
- In-App Page Overviews
- Segmentation and Grouping Fuse Accounts
- Where Data Fields Come From
- Optional Configurations and Set Up
- Beyond the Basics of Fuse
- Advanced
- AMS360
- Epic
- EZLynx
- Hawksoft
- NASA Eclipse
- TAM
- Xanatek
- Marketing Tips and Tricks
- Dashboard
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Forge
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General Support
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Social Media Add-On Feature
Epic Service Role Mapping
Why and how to map service roles.
Epic has the concept of "service roles." A service role can be attached to a policy or to an account.
In Epic, these roles are dynamic and can represent anything. In our system, though, we need to know which service role represents the Producer and which represents the CSR (who's on the sales side and who's on the service side.)
To do this, open the Epic List mapping configuration screen (All Settings > Epic > Setup > Service Role Mapping.) Then choose which role belongs to our categories.
