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Optional Configuration - Customize Email Domains

Learn how to make emails come from your own domain.

Setting up domains is an "Optional Configuration" step and not essential to running Automations out of your Agency Revolution system. This step can be tricky and will likely require an IT professional or someone in your office who is fairly tech-savvy and familiar with your DNS (Domain Name Server.)

(Domain Name Server or DNS - is the company through which you purchased your website URL - two of the most common companies are GoDaddy and Network Solutions)

Click here for directions on getting to your Optional Configurations.

You can start the process by validating your email address. Under Optional Configurations, click "Customize Email Domains":

1. Click on the yellow 'Not validated' button as illustrated below:

2. Enter the first part of the email address and click "Validate." An email will be sent to that email address to validate it. In the example, below I have added "lucy" to @agencyrevolution.com:

3. After you click "Validate," go to your email inbox and look for an email from the system asking you to click the link in the email to validate the email address. Click on "complete this process" inside the email.

4. Once you have clicked on the email link -and your email has been validated, click on the "Next" button:

5. You can now move on to Step 2: Update Sending DNS. In the example below, the first step has been completed as shown by the green shield and checkmark. The second one has not.

What you are doing in this step is finding the "TXT" field within your Domain Name Server, cutting and pasting in the "host name" (which is your website URL), and then cutting and pasting the "Value" or code to the right into the correct field within your DNS. The trickiest part is finding where the TXT fields are within your DNS.

Please note: some domain management setups automatically add the domain to the 'Host Name' field. In this case, if you copy and paste "Host Name" into the DNS manager it will end up like: 'domain.com.domain.com' - which will not work. As an example, Network Solutions is a domain provider that automatically adds your domain.

To set up an SPF record in Network Solutions, Host name: @ (None)

About SPF records: 

There can only be one SPF record.

If there is already an SPF record within your DNS setup, you will need to merge them into one SPF.


Your Existing record:
v=spf1  include:mailservice.com ~all

We want to add include:mailgun.org

Merged SPF
v=spf1 include:mailgun.org include:mailservice.com ~all

6. The final step is Step 3: Update Tracking DNS. Again, it's cutting and pasting. Be aware that if you already have a "CNAME" in use, you may want to check to make sure it's okay to change out the one that is there. We wouldn't want any of your email delivery to be disrupted.

Note: Some DNS management adds the domain automatically.

Instead of adding email.domainname.com, you would only add email.

Note for GoDaddy users: the "CNAME" Record entry of email.secureserver.net  is often placed in by default by GoDaddy and is used only if you are using GoDaddy as your email service provider. If you are using Google or any other platform for your email service, you can simply delete that "CNAME" record and input the record above.

Once complete, emails will send directly from your domain and not "via" as in the example below.

If you have any further questions, please let us know. This step may require you to access your DNS host support system for more in-depth troubleshooting.