Learn how to make Fuse emails come from your own domain.
Verifying your sending email domains within Fuse is a crucial step to ensure your emails look professional when they hit your customers' inboxes. While you are not required to have a verified domain within Fuse to use the platform, it is strongly recommended and a general best practice for emailing clients.
Why should I verify my domain?
Verifying your domain within Fuse is a crucial part of having your emails appear as you'd like when they arrive in client inboxes. When your domain is unverified, your "Sender" will have a "via insuranceservices.email" line attached to it. This may cause confusion with your customers but it will ensure email deliverability is not impacted.
To make sure your emails look professional and are sent without issue, it is a best practice to verify all domains from which you intend to send emails.
How to set up a domain within Fuse
To get started, you'll want to navigate to the "All Settings" portion of the Agency Revolution workspace. Click the gear icon next to your workspace address in the top right corner of the screen, and select "All Settings" from the dropdown menu.
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On the left-hand side, navigate to the "Custom Domain" option nested under the "Email" category. Click "New Domain" to add your preferred sending domain into Fuse.
How to verify your domain within Fuse
Once you've added a domain into your "Custom Domain" screen, you'll go through a three-step process to verify your sending domain. You can also close out, come back later, and click on the domain you want to verify within the "Custom Domain" screen to start this process.
First, you'll be prompted to validate your domain. To accomplish this, follow the prompt on the screen to enter your email and click "Validate." You'll receive an email from Fuse that will allow you to validate the domain you've chosen to send from.
Next, you'll be prompted to copy and paste the generated DNS records into your DNS zone. These records are unique to your Fuse account and are necessary for verifying ownership of your domain as well as helping establish the connection to send out emails from your domain within Fuse.
If you are unsure of this process, please reach out to your IT team for assistance. Should you not have the proper resources to complete this step, please reach out to our team for help.
Across two steps for Sending and Tracking, you will be adding two TXT records and one CNAME record into your DNS. One of these TXT records is an SPF record. You can only have one SPF record within your DNS Zone. Be very careful as having more than one SPF record may negatively impact your email.
Once you've added all the necessary records into your DNS, give them some time to populate. After at least 30 minutes of waiting, feel free to click "Verify" to check if the connection has been made. This can take upwards of 48 hours, so be patient! You don't have to leave Fuse open during this time.
Once your domain is verified, it will appear as "Active," in green text, within the "Custom Domain" page!
Make sure to repeat this process with all of the domains from which you are sending emails.
Best Practices for Adding Records to Your DNS Zone
While every DNS Zone and registrar is different, below you'll find some best practices when entering records into your DNS. As always, if you are not comfortable handling record changes, we recommend reaching out to your IT team for help.
- Never enter more than one SPF record. The SPF record is a TXT record that begins with "v=spf1," and having more than one entry in your DNS can take down your email.
- Some registrars populate your domain within a record for you, so be extra careful when adding records. You don't want a record host name to have your domain in it twice, as this can cause configuration issues.
If you have any questions about this process, please reach out to our team via email at team@agencyrevolution.com. We're always here to help!