Understanding Support Services Included With Forge Packages
This guide will help you understand the different support services provided with each Forge package.
Support Services Overview
Forge Essential (Standard Support) |
Forge Premium & Legacy (Premium Support) |
|
Basic Text Updates |
✅ |
✅ |
Team Member Updates |
✅ |
✅ |
Carrier Updates |
✅ |
✅ |
Blog Post Additions |
✅ |
✅ |
Notification Bar Additions |
✅ |
✅ |
Testimonial Additions |
✅ |
✅ |
User Management |
✅ |
✅ |
Clickable Coverage Additions |
✅ |
✅ |
Simple Page Creation |
✅ |
✅ |
Form Additions or Changes |
✅ |
✅ |
Maintaining Locations |
✅ |
✅ |
Branding Changes |
❌ |
✅ |
New Form Creation |
✅ |
✅ |
Form Replacement |
❌ |
✅ |
Integrations |
✅ |
✅ |
Advanced Integrations |
❌ |
✅ |
5-Year Website Refresh |
✅ |
✅ |
Forge Essential Support
Forge Essential provides foundational support and updates to keep clients' websites running smoothly. Here’s what’s included:
- Basic Text Updates: Reasonable changes to existing text.
- Team Member Updates: Adding or removing team members.
- Carrier Updates: Adding or removing carriers.
- Blog Post Additions: Send us the heading, content, and author, and we’ll post it.
- Notification Bar Additions: Adding text and links to notification bars.
- Testimonial Additions: Adding provided testimonials.
- User Management: Adding or removing users based on provided information.
- Clickable Coverage Additions: Adding new Clickable Coverage graphics to your website.
- Simple Page Creation: Supply us with website-ready content, and we’ll set it up.
- Form Additions or Changes: Making tweaks and updates to existing forms.
- Maintaining Locations: Updating location information.
- New Form Creation: Adding new forms to your website that ask for basic information and do not require conditional logic or unique formatting.
- Integrations: Testing and ensuring compatibility of accepted integrations or embed codes.
- 5-Year Refresh: Your agency website will be refreshed to feature the latest design, content, and features. Click here to learn more!
Forge Premium & Legacy Support
Forge Premium and Forge Legacy offer an advanced level of support, including all the services provided in Forge Essential, plus additional features for more complex needs:
- Branding Changes: Updating logos, fonts, and website colors.
- Form Replacement: Replacing forms with entirely different form solutions.
- Advanced Integrations: Handling integrations like Zapier and third-party email solutions.
To request these updates, contact our Client Experience team at team@agencyrevolution.com or (800) 606-0477.