Forge Support Levels

Understanding Support Services Included With Forge Packages

This guide will help you understand the different support services provided with each Forge package.

Support Services Overview

Forge Essential Support

Forge Essential provides foundational support and updates to keep clients' websites running smoothly. Here’s what’s included:

• Basic Text Updates: Reasonable changes to existing text.
• Team Member Updates: Adding or removing team members.
• Carrier Updates: Adding or removing carriers.
• Blog Post Additions: Send us the heading, content, and author, and we’ll post it.
• Notification Bar Additions: Adding text and links to notification bars.
• Testimonial Additions: Adding provided testimonials.
• User Management: Adding or removing users based on provided information.
• Clickable Coverage Additions: Adding new Clickable Coverage graphics to your website.
• Simple Page Creation: Supply us with website-ready content, and we’ll set it up.
• Form Additions or Changes: Making tweaks and updates to existing forms.
• Maintaining Locations: Updating location information.
• New Form Creation: Adding new forms to your website that ask for basic information and do not require conditional logic or unique formatting.
• Integrations: Testing and ensuring compatibility of accepted integrations or embed codes.
• 5-Year Refresh: Your agency website will be refreshed to feature the latest design, content, and features. Click here to learn more!

Forge Premium & Legacy Support

Forge Premium and Forge Legacy offer an advanced level of support, including all the services provided in Forge Essential, plus additional features for more complex needs:

• Branding Changes: Updating logos, fonts, and website colors.
• Form Replacement: Replacing forms with entirely different form solutions.
• Advanced Integrations: Handling integrations like Zapier and third-party email solutions.