On rare occasions, you might experience a gap in your integration between NASA Eclipse and Fuse. This issue might result in some new additions or changes you've made in Eclipse not appearing in Fuse. To resolve this, you can initiate a full resync of your data from within NASA Eclipse. The following steps will guide you through this process:
Steps to Initiate a Full Resync
- Open NASA Eclipse: Start by opening your NASA Eclipse application.
- Navigate to Vendor Integration Setups: Click on 'Setup > Vendor Integration Setups > Marketing Vendor Setup.'
- Select Marketing Vendor: In the Marketing Vendor dropdown menu, select 'Agency Revolution.'
- Initiate Sync: Locate and click on 'Sync All Customers' at the bottom of the screen.
By following these steps, you should be able to perform a full resync of your NASA Eclipse data with Fuse. This process will ensure that any recent changes or additions you've made in Eclipse are updated and available in Fuse.
If you encounter any issues or need more help during this process, don't hesitate to contact our Support team.