I can’t access reports in EZLynx
Please get in touch with your EZLynx administrator. You will need to be granted permission to access the Reports section of EZLynx.
I can’t send my report(s) by email
Some email systems restrict the size of the file you can send as an attachment. If you’re trying to manually send an EZLynx report via email and your email system won’t allow it (especially if it tells you the attachment is too large), you may have too much data in the report. (For more about this, see “Too Much Data” below.)
However, different email systems have different attachment size limits, so if you encounter this problem when attempting to send a report with five years of data, please get in touch with our support team for assistance (if you are still in the onboarding process, contact your Fuse Implementation Specialist). We may be able to help you get your reports into Fuse for the baseline sync or adjust the report filters for a smaller file size if you’ve already completed a baseline sync in the past.
My scheduled report(s) failed to run from EZLynx
Note: If a scheduled report fails to run, you can manually export/send the report as a temporary fix until the problem with the scheduled report is resolved.
This problem has three potential causes with three different solutions:
Too Much Data
Reports will fail to run on the automatic schedule if they contain too much data. EZLynx is capable of automatically emailing scheduled reports under 12MB. If any of your scheduled reports produces a file over that size, it will fail to run. The file size problem is most likely to occur with the Applicant Master or Policy Master reports since they contain the most data.
The following approximate numbers should keep your files under the EZLynx limit:
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Applicant Report Limit: About 21,000 Contacts (“Insureds” and “Co-Applicants”)
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Policy Report Limit: About 20,000 Policies
Self-Correcting Glitch
If you’re sure that your report size is under the known limit, but it has failed, there is a chance that it may correct itself. Sometimes a report fails for unknown reasons one day but will run successfully on the following day. However, if it fails multiple times in a row or if random failures have become a frequent occurrence, see below.
How Can I Reschedule My EZLynx Reports to Sync With Fuse?
Occasionally, one or more of your scheduled reports in EZLynx may unexpectedly stop running. If you suspect this may be happening, go to the “Scheduled Reports” section in EZLynx and click on the scheduled report in question. It should indicate whether the last attempted run was a success, or failed.
If any of your scheduled reports fail to run multiple days in a row, your best solution is to replace the culprit with a new scheduled job. Here are some key steps you should follow to delete and reschedule your EZLynx reports into Fuse.
- Go to the “Scheduled Reports” section in EZLynx.
- Identify all problematic scheduled reports and delete them.
- Go to “Saved Reports” within EZLynx.
- There, you should have one saved version of each of your Fuse-related reports. One-by-one, schedule each of them to run at the preferred time. Find the "Schedule" option within the three-dot menu on each report.
Remember to configure them to use the correct file format, and to be emailed to your unique integration email address (which is provided in your integration setup instructions within Fuse). As a reminder, there are 3 required reports:- Fuse - Applicant Master
- Fuse - Policy Master
- Fuse - Policy Transaction Master
Once you’ve rescheduled each of the required reports, they should run successfully at the next scheduled time and be synced to Fuse shortly thereafter. After the next scheduled run time, feel free to check in the “Scheduled Reports” section of EZLynx to see if they ran as expected. You can also log into Fuse, go to the List Setup page, and click “View Report Status” to see if Fuse has received them!
All Other Failures
If you’re sure that your report size is under the known limit, but it has failed more than once without self-correcting, you may be able to resolve the problem by deleting it from the list of scheduled reports and recreating the scheduled run.
If you’ve already tried that and the report is still failing, please contact EZLynx support for further assistance.