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      Xanatek and Fuse Sync Troubleshooting

      Learn how to troubleshoot your connection between Xanatek and Fuse.

      If you are experiencing issues with your sync between Xanatek and Fuse, this article guides you through key checks within Xanatek and explains when to contact Agency Revolution Support. If you see no data updating in Fuse, follow the steps below.

      Note: If your connection is only partially disrupted (meaning some data updates appear in Fuse, but not all), please see this article for troubleshooting steps.

      Ensure Third-Party Data Sharing Is Enabled in Xanatek

      Follow these steps in Xanatek to verify that data sharing with Fuse is enabled:

      1. In Xanatek, navigate to Admin and select Agencies from the left menu.
      2. Click the Third Party Settings button on the right side of the page.
      3. In the pop-up window that appears, select Agency Revolution as the Third Party Partner and click Edit.
      4. Check the Send Files to Third Party checkbox and save your changes.
      5. Verify that the Private Key, Public Key, and Service URL entered in Xanatek match the values shown on your integration setup page in Fuse.
      6. Initiate the sync by clicking Sync in the top bar of the pop-up window.
      7. After initiating the sync, contact Agency Revolution Support by emailing team@agencyrevolution.com. Let the team know that the sync is in progress so they can review your Fuse settings and confirm everything is configured correctly.

      Troubleshooting: Notes Not Syncing to Xanatek

      If Activity Data Sync is enabled in Fuse and you have selected activities to write back, but Notes are not appearing in Xanatek, follow these steps.

      1. Confirm Activity Data Sync is enabled in Fuse.
        • In Fuse, go to Accounts in the left navigation bar.
        • Click the vertical three-dot (kebab) menu in the top-right corner and select Activity Data Sync.
        • Ensure the Activity Data Sync toggle is enabled and that the relevant activities are selected to sync.​
      2. Check your License Key format in Fuse:
        • In Fuse, click Accounts in the left navigation bar.
        • On the Accounts page, click the vertical three-dot (kebab) menu in the top‑right corner and select Manage List.
        • Under the Required Setup steps, click Setup Xanatek License Key to view the key currently entered. How this key is entered depends on whether your data is hosted by Xanatek or self‑hosted. If you're unsure whether Xanatek hosts your data, your agency principal or IT contact should be able to confirm. If there's any doubt, please contact Xanatek Support to confirm your hosting model.
          • If your data is hosted by Xanatek (this includes all Xanatek Connect agencies and some Xanatek IMS agencies), you must enter your License Key in Fuse with web- added to the beginning.
            • Example: 
              • Original License Key in Xanatek: 111111-222222-33333
              • License Key to enter in Fuse: web-111111-222222-333333
          • If your data is self‑hosted, enter the License Key in Fuse exactly as Xanatek provides it, with noweb- prefix.​
      3. If Notes still do not appear in Xanatek, contact Agency Revolution Support by emailing team@agencyrevolution.com.

      Contact Agency Revolution Support

      If you continue to experience issues after completing the troubleshooting steps above, please contact Agency Revolution Support for further assistance.