Troubleshooting Multi-Factor Authentication (MFA)

Solutions to Common Issues with Receiving Your One-Time Passcode

Having trouble receiving the one-time passcode email for Multi-Factor Authentication (MFA)? This guide will walk you through the steps to resolve common issues, ensuring you can log in securely and efficiently. Follow these simple troubleshooting tips to get back on track quickly.

Check Your Email Inbox

Look for a message from FMG Suite Notifications <no-reply@fmgsuite.com>. It should contain your one-time passcode.

Check Your Spam or Junk Folder

Sometimes our emails mistakenly end up in these folders.

Verify Your Email Address

Occasionally, you may look in the incorrect email inbox for the one-time passcode email. The email address that we sent the message to can be double-checked here:

Wait a Few Minutes

There might be a slight delay in receiving the email. Please wait a few more minutes before trying again.

Safelist Our Emails

Add the following email addresses to your contacts or safelist to ensure you receive our emails:

• no-reply@faulknermediagroup.com
• postmaster@email00.fmgsuite.com
• notifications@email00.fmgsuite.com
• no-reply@fmgsuite.com

Safelist Our IP Address

Ask your IT team to ensure the following IP address is safelisted in your network infrastructure: 159.135.236.21

Start Over

If you still haven't received the code, restart the login process by clicking here.

Important Note: Sharing Login Credentials

Users who share login credentials may encounter difficulties with multi-factor authentication (MFA) as the passcode is sent to a single email address and must be forwarded to the user attempting to log in.

There are two workarounds available:

• Best practice: We recommend that admins create unique subusers for anyone using the Agency Revolution Social Media account. (Check out this article to learn how to add subusers.)
• Alternative: Instruct your IT team to create a shared inbox for all team members using shared credentials. Then, use this email address for the login credentials.