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Your Forge Website Has Moved: What the DNS Wizard Does

Seeing a message that your workspace is locked until you complete a DNS update? This article explains why it’s happening, what the DNS Wizard does, and what to do next.

In this article, we will be covering the following:

Is this legitimate? Has my website been hacked?

No. Your website has not been hacked. Your Forge website has moved to a new hosting platform, and the DNS update is the last step of that move. Your website address, URLs, and design are not changing.

The message you see when you log in to your AR workspace is part of this move. Until the update is complete, most of your workspace is locked. You keep access to alerts, notification emails, Sidekick, and Get Help.

If you’re still not sure, contact us at (800) 606-0477 or team@agencyrevolution.com.

What is happening and why

Every website lives on a hosting platform. Think of your website as a house and the hosting platform as the land it sits on. We’re moving Forge websites to a new, more robust hosting platform that can grow with Forge, so your site now sits on a new plot of land.

DNS is the system that tells the internet where your website lives. Because your site is in a new spot, your domain needs a one-time update to point to it.

In early October, we sent a heads-up email about this to the primary contact on your account. If you didn’t see it, check your spam folder or ask the primary contact at your agency.

What is the DNS Wizard?

The DNS Wizard is a guided tool that makes the DNS update for you. Powered by a third-party service, it finds your domain provider (the company where your domain is registered), has you sign in to your account there, and makes the change, including removing your old website records. 

How to complete the update

  1. Log in to your AR workspace.
  2. On the One Quick Step to Access Your Workspace screen, find your domain and click Continue to DNS Wizard.
  3. On the Connect Your Domain page, click Continue to DNS Wizard.
  4. When prompted, sign in with your domain provider.
  5. Follow the wizard’s prompts. It makes the update for you.

⚠️ Note: If the link has expired, return to the page and select create a new link.

How long does it take?

The update itself takes just a couple of minutes. After that, it usually takes 5 minutes to 2 hours for the change to take effect, though some domain providers take up to 24 to 48 hours. Your workspace unlocks automatically once the change is confirmed.

If someone else manages your domain

If you don’t manage your domain, click Copy link next to your domain and send it to your IT contact or whoever manages it. They can complete the update without access to your AR workspace.

Updating DNS manually

We recommend the DNS Wizard because it does everything for you, including removing your old website records. We don’t recommend updating DNS by hand, since it’s easy to miss a step.

If you or your IT team still prefer to, the DNS Wizard page has optional manual steps. Select Prefer to update DNS yourself? See the manual steps below the buttons. Both steps are needed: add the new records, and remove the old one. If the old record stays, some visitors may see an error page instead of your website. You can also select Copy instructions for your IT contact to copy the steps as a note you can send.

For help making the changes, contact your IT team, whoever manages your domain, or your domain provider.

Frequently asked questions

What if I have more than one domain?

Your workspace unlocks once your primary domain, the main address for your Forge website, is updated. You can update other domains, such as ones that redirect to your main site, afterward. You’ll see a reminder when you log in until they’re done.

Can I make changes to my website while my workspace is locked?

We recommend waiting until the update is done. Changes made while your workspace is locked won’t carry over to the new host. Form submissions aren’t affected.

I finished the update, but my workspace is still locked.

Check the status next to your domain on the lockout screen:

  • Action required: The update wasn’t completed. Click Continue to DNS Wizard to finish it.
  • Update in progress: The update went through and we’re waiting for it to take effect. Your workspace unlocks on its own once it’s confirmed.

If it’s still locked after a day, contact us using the details below.

The wizard didn’t recognize my domain provider, or it stopped before finishing.

Go back to your workspace and try again. If it still doesn’t work, contact us and include a screenshot of what you see.

Need Help?

Click Get Help on the screen, or contact us at (800) 606-0477 or team@agencyrevolution.com.