All About Fuse

Look in here for help articles and support about Fuse

Lucas Jans avatar Lucy Borne avatar Alina Reed avatar +6
105 articles in this collection
Written by Lucas Jans, Lucy Borne, Alina Reed and 6 others

NPS Landing Page

What happens when someone leaves a score.
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Webinar: Quick Start Campaigns

Introducing Quick Start Campaigns Welcome to the newest, easy-to-use automated option from Fuse!
Alina Reed avatar
Written by Alina Reed
Updated over a week ago

Getting Started With Fuse

A brief rundown of your Fuse Implementation process.
Scott Sims avatar
Written by Scott Sims
Updated over a week ago

Why are my postcards smudged/scuffed?

Why postcards sometimes arrive with scuffs or smudges on them, and what to do.
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

All About the Engagement Score

What does the Engagement Score mean? How is Engagement Score calculated? What is a good Engagement Score?
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Webinar: Merge Those Fields Webinar

Placing merge fields in emails gives your emails a personal touch which can increase your email open rates.
Alina Reed avatar
Written by Alina Reed
Updated over a week ago

Relaunching a Campaign

This article shows how to relaunch or apply edits to your campaign once changes are made.
Michelle Ivie avatar
Written by Michelle Ivie
Updated over a week ago

​Adding Social Media to your emails

Add Facebook, Instagram, Twitter, ect. to your emails
Michelle Ivie avatar
Written by Michelle Ivie
Updated over a week ago

Completed Subscriber Explanations

If you see the "Completed" status in the subscriber list, here's what it means
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

How to Launch A Campaign

In this article, you will find step-by-step instructions on how to launch a campaign.
Andrew Mayhill avatar
Written by Andrew Mayhill
Updated over a week ago

Fuse's Internal Email Sender

Who do internal emails send from? Who is system@notify.agencyrevolution.com? Why is this address used? Can I change it?
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Hawksoft Policy Status and Sub Status Triggers

By responding to the Hawksoft Status and Sub Status an agency can automatically communicate throughout the policy sales process
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Behavior of Activating and Deactivating Quick Start Campaigns

What happens when you re-activate a Quick Start campaign that was previously active
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Fuse Form Workshop Webinar

Reviewing best practices when creating forms, as well the different ways you can use forms to connect with your clients.
Alina Reed avatar
Written by Alina Reed
Updated over a week ago

New York Financial Services Cyber Security Compliance

Is Agency Revolution compliant with New York State's Cyber Security laws & regulations for Financial Services companies? Find out here.
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Fuse Data Security / Cyber Security

The security of your data transfers & data storage on Fuse, the privacy of your customer information, legal compliance, etc.
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Advanced form properties

We've tucked some properties into the embed code for the advanced webmaster
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Tagging Accounts from Statistics Views

Need to respond to people who opened an email... or share the results with others?
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

My customer received an email that looks like code

This rare issue may occur with emails at optonline.net, optimum.net, and some other very old email systems. Read more here.
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Using the BCC feature

BCC's in Fuse allow you to get a copy of all emails the system sends sent to you. This could be useful for archival purposes.
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Add, Disable, or Delete Users in Fuse

How to create, restrict, or remove users (employees) in your Fuse account
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

User Photo Component

The User Component makes it easy to apply a photo of the account's producer or CSR right in the email.
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Email Themes: Your brand your theme!

Email builder themes are an easy way to change the look and feel of your emails.
Alina Reed avatar
Written by Alina Reed
Updated over a week ago

Emails from Fuse are not reaching my inbox.

What to do if emails from Fuse are not reaching your team's inboxes.
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Understanding Date Sequences

Learn about the different types of date-based sequences and how they affect your sequence timing.
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

All about Fuse's Outbox

You can enable the Outbox to manually monitor and approve all outbound Emails
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

How To Become An Expert at Fuse's New Campaign and Segment Builder

Guy Wilson reviews our newest Fuse campaign update
Guy Wilson avatar
Written by Guy Wilson
Updated over a week ago

Preventing Duplicate Emails

How to clean up your contact list — without cleaning up your contact list
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

How to setup a Website Form and Follow up Campaign

This article outlines how to launch a website form and follow up sequence in Fuse.
Alina Reed avatar
Written by Alina Reed
Updated over a week ago

Employees missing from mapping step

Why some employees may be missing from your Employee Mapping setup in Fuse
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Spam Blacklists

You're on a spam blacklist - should you be worried?
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Can I upload a list directly into Fuse?

How do you upload a .csv, .xls or .xlsx into the system?
Lucy Borne avatar
Written by Lucy Borne
Updated over a week ago

What to do if a merge field is not available for your message

If you know a field exists and you want to merge it into a message but Fuse it isn't showing it in your merge field options, read this...
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

How do I change my password or my employees password?

Manually changing your password or an existing users password
Alina Reed avatar
Written by Alina Reed
Updated over a week ago

How to Stop Daily SMS (text message) Notifications from Fuse

If you chose to have Fuse send you daily SMS text messages about your account activity, but now you want to stop them, here's how...
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago
The Basics

How do I 'Opt Out' a client from Fuse?

What if a client asks to be 'unsubscribed' or removed from any future email?
Lucy Borne avatar
Written by Lucy Borne
Updated over a week ago

How do I remove someone from a Campaign?

How to manually remove someone from a campaign
Lucy Borne avatar
Written by Lucy Borne
Updated over a week ago

What happens when clients click the 'unsubscribe' button?

What does it look like when clients click the 'unsubscribe' link at the bottom of an email?
Lucy Borne avatar
Written by Lucy Borne
Updated over a week ago

Cloning Campaigns and Sequences

Learn how to copy/duplicate a campaign or a sequence
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Cloning Segments

How to Duplicate a segment is Fuse
Guy Wilson avatar
Written by Guy Wilson
Updated over a week ago

Analyzing Email for Spam & Deliverability

We have a detailed 6 category report to analyze each message to help you with deliverability
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Spam Filters and How To Avoid Them

Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Previewing & Testing Emails

Best practices for test emails
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Why does my email have strange characters?

Sometimes emails may have strange characters if they are forwarded from one person to another.
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

How to Send a Blast Email Message

Send a one time blast email to the segment of your choice
Lucy Borne avatar
Written by Lucy Borne
Updated over a week ago

How do I get back to my set up tasks?

I need to remap an employee or check on my mapping
Lucy Borne avatar
Written by Lucy Borne
Updated over a week ago

Finding Invalid Email Addresses

Sometimes emails go bad, for various reasons. We make it easy to identify these.
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

How to Map Employees

How to complete employee mapping or add employees to the mapping
Lucy Borne avatar
Written by Lucy Borne
Updated over a week ago
Segmentation and Grouping Fuse Accounts

Segments: Creating Madlibs and Advanced Segments

Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Building Segments with Fuse

Did you know the number one asked question in support is "How Do I Build This Segment?"
Guy Wilson avatar
Written by Guy Wilson
Updated over a week ago

Advanced Segment Building

Using segments uncovers huge power of Fuse. Read this article for best practices and some common examples, like Cross-Sell segmentation.
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

How to Create an Advanced Segment

Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

How do I export a segment?

Can I export a segment so I can pass off a list to someone else in my office? Great for data clean up and more!
Lucy Borne avatar
Written by Lucy Borne
Updated over a week ago

What fields are exported in the CSV file?

When I export my segment - what fields will Fuse export into the CSV?
Lucy Borne avatar
Written by Lucy Borne
Updated over a week ago

Advanced Segments: Building Segments with Relative Dates

Want to target senior citizens, customers on their 5th year anniversary or anyone based on time since a date?
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Automating Your Campaigns with Custom Segment Matches

Create customized list segments based on your own criteria, and use the segments you define to add and remove people from campaigns.
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Tagging Accounts in Fuse

Tagging is a useful way to add custom data to records to personalize marketing
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago