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All About Fuse
All About Fuse
Look in here for help articles and support about Fuse
How to Hide Names or Customer Since Dates on Embedded Testimonials
How Fuse Gets Name Values from NASA Eclipse
The Basics
What’s New in Fuse
Suggest a New Feature
Getting Started With Fuse
User Management
How Do I Update My Password?
How Do I Return to My Set Up Tasks?
NPS Landing Page
Adding Testimonials to Your Website
Making the Most of Your NPS Score
Completed Subscriber Explanations
Using Grammarly with Fuse
All About the Engagement Score
Tagging Accounts from Statistics Views
Can I Upload a Contact List Directly Into Fuse?
Dashboard
Understanding Your Business Insights
My Business Insights Dashboard Is Missing Health or Financial Categories
Business Insights Frequently Asked Questions
Email
Automatic Fuse Form Landing Pages
How to Send a Holiday Email Broadcast
How Fuse Helps Prevent Spam
Why is the account list larger than the targeted number on a sent broadcast message?
How to Turn on Desktop Notifications for Your Fuse Outbox
How to Verify Your Custom Domain for Email Delivery
How to Send Out an Email Broadcast
How to Send a Disaster Preparedness Email Broadcast
Sending Emails From Policy Producers, CSRs, or Specific Employees
How to Choose Email Recipients Within an Account
Using the BCC Feature in Emails
Email Summary
Email Builder Themes
Customize Your Email Theme Colors
Active Policy List Component
User Photo Component
Video Component
How to Add a Video to Your Email
Adding Your Social Media Links to Emails
Merge Fields in Subject Lines, Buttons and Images
Using Specific Merge Fields
Email Fallback Values & Fallback Merge Fields
Why Is a Merge Field Not Available for My Message?
How to Preview and Test Emails
Fuse's Internal Email Sender
All About Fuse's Outbox
Analyzing Email for Spam & Deliverability
Preventing Duplicate Emails
Why Does My Email Have Strange Characters?
My Customer Received an Email That Looks Like Code
How Can Clients Unsubscribe From My Emails?
Finding Invalid Email Addresses
Spam Blacklists
Why Are Emails From Fuse Not Reaching My Inbox?
Whitelisting Fuse's Mail Server
Explanation of Email Statistics
Website Forms
How to Set Up a Website Form and Follow-Up Campaign
What Happens to Contacts When They Fill Out My Fuse Forms?
Campaigns
How to Create a New Campaign
How to Set Up the Email Gathering Campaign
How to Set Up the Invalid Email Address Notification Campaign
How to Set Up the Cyber Liability Campaign
How to Set Up the Lost Customer Winback Campaign
How to Set Up the Commercial Welcome Kit Campaign
How to Set Up the Personal Welcome Kit Campaign
How to Set Up the Personal Account Review Campaign
Automating Your Campaigns with Trigger Points (Events)
How to Set Up the Commercial Account Review Campaign
How to Set Up the Cross-Sell Campaign: Auto to Home
How to Set Up the Cross-Sell Campaign: Home to Auto
How to Set Up the Cross-Sell Campaign: Personal to Umbrella
How to Set Up the Cross-Sell Campaign: Commercial to Personal
How to Set Up the Cross-Sell Campaign: Commercial to Workers Comp
How to Set Up the Cross-Sell Campaign: Personal to Life
How to Create a Secondary Contact Birthday Campaign
How to Remove a Contact From a Campaign
How to Set Up the Net Promoter Score (NPS) Campaign
How to Set Up the Disaster Preparedness Campaign
How to Clone Campaigns and Sequences
Campaign Life-Cycle
Relaunching a Campaign
Behavior of Activating and Deactivating Quick Start Campaigns
Campaign Subscription Context
Understanding Date Sequences
How Pausing a Sequence Affects the Timing
How to Report Incorrect Events
Policy Premium Rate Change Event
Text Messaging
Fuse Business Text
Text Messaging Legal Requirements and Best Practices
How to Opt-Out of Daily SMS (Text Messages) Notifications from Fuse
Setting up Twilio for Text Messaging
Postcards
Creating and Sending Postcards
Postcard Design Guidelines
Postcard Statistics
Postcard Frequently Asked Questions
Why Are My Postcards Smudged or Scuffed?
In-App Page Overviews
Page Overview - All Settings
Page Overview - Setup
Page Overview - Accounts
Page Overview - Account Record
Segmentation and Grouping Fuse Accounts
Advanced Segment: Active Policies with No Cyber Liability
Tagging Accounts in Fuse
Segments: Creating Madlibs
Cloning Segments
How Do I Export a Segment?
What Fields Are Exported in the CSV File?
Automating Your Campaigns With Custom Segment Matches
How to Create an Advanced Segment
Advanced Segments: Building Segments with Relative Dates
Advanced Segment Building Best Practices
Where Data Fields Come From
Fuse Policy Fields
Where Does the "Customer Since" Date Come From?
Birthday Campaign Fields
Optional Configurations and Set Up
Customizing Emails and NPS with Multiple Locations or Brands
Mapping Policy Types
How to Map Employees
Optional Configuration - Email Blacklist
Optional Configuration - Customize Email Domains
Beyond the Basics of Fuse
Agency Revolution Alerts
General Regulations for Sending Emails
How to Return to the Mapping Page
Managing Quotes & X-Dates From Your AMS
Advanced
Advanced Form Properties
Fuse Data Security & Cyber Security
Connecting to Zapier
New York Financial Services Cyber Security Compliance
CASL: What Is It and How Do I Comply?