All About Fuse

Look in here for help articles and support about Fuse

Lucas Jans avatar Lucy Borne avatar Alina Reed avatar +7
104 articles in this collection
Written by Lucas Jans, Lucy Borne, Alina Reed and 7 others

Adding Testimonials to Your Website

Learn how to add your Google Reviews to your website.
Cassie Dombrock avatar
Written by Cassie Dombrock
Updated this week

Webinar - Back to Basics: Fuse Training

Fuse Training & FAQs
Alina Reed avatar
Written by Alina Reed
Updated this week

Making the Most of Your NPS Score

Learn how to turn Detractors into Promoters
Bailey Sanz avatar
Written by Bailey Sanz
Updated this week

Using Grammarly with Fuse

Be careful using Grammarly, it can corrupt your emails
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

NPS Landing Page

What happens when someone leaves a Net Promoter Score?
Lucas Jans avatar
Written by Lucas Jans
Updated this week

Webinar: Quick Start Campaigns

Introducing Quick Start Campaigns. Welcome to the easy-to-use automated option from Fuse!
Alina Reed avatar
Written by Alina Reed
Updated over a week ago

Getting Started With Fuse

A brief rundown of your Fuse Implementation process.
Scott Sims avatar
Written by Scott Sims
Updated over a week ago

Why are my postcards smudged/scuffed?

Why postcards sometimes arrive with scuffs or smudges on them, and what to do.
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

All About the Engagement Score

What does the Engagement Score mean? How is Engagement Score calculated? What is a good Engagement Score?
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Adding Your Social Media Links to Emails

Link your accounts for Facebook, Instagram, Twitter, etc. in your emails
Cassie Dombrock avatar
Written by Cassie Dombrock
Updated over a week ago

Completed Subscriber Explanations

Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Fuse's Internal Email Sender

Who do internal emails send from? Who is system@notify.agencyrevolution.com? Why is this address used? Can I change it?
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Webinar - Fuse Form Workshop

Reviewing best practices when creating forms and the different ways you can use forms to connect with your clients.
Alina Reed avatar
Written by Alina Reed
Updated this week

Tagging Accounts from Statistics Views

Need to respond to people who opened an email or share the results with others?
Lucas Jans avatar
Written by Lucas Jans
Updated this week

Managing Users in Fuse

How to add, disable, delete, or restrict users.
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

How to Become an Expert at Fuse's New Campaign and Segment Builder

Guy Wilson reviews our newest Fuse campaign update
Guy Wilson avatar
Written by Guy Wilson
Updated over a week ago

Spam Blacklists

You're on a spam blacklist - should you be worried?
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

How to Set Up a Website Form and Follow-Up Campaign

This article outlines how to launch a website form and a follow-up sequence in Fuse.
Alina Reed avatar
Written by Alina Reed
Updated this week

Can I Upload a Contact List Directly Into Fuse?

How do you upload a .csv, .xls or .xlsx into the system?
Lucy Borne avatar
Written by Lucy Borne
Updated over a week ago

How to Opt-Out of Daily SMS (Text Messages) Notifications from Fuse

If you opted to have Fuse send you daily SMS text messages about your account activity and would like to opt-out - here's how!
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

How Do I Update My Password?

How to change your password or another user's password
Cassie Dombrock avatar
Written by Cassie Dombrock
Updated over a week ago
Email

How Can Clients Unsubscribe From My Emails?

Clients can hit the "unsubscribe" button in your emails, or they may ask you to unsubscribe them.
Lucy Borne avatar
Written by Lucy Borne
Updated over a week ago

Email Builder Themes

Themes provide great way to control the look of your email.
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Active Policy List Component

Use this component in your emails to include a list of active insurance policies you have with a client
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

How to Send Out an Email Broadcast

Send out a quick manual message to a group of clients.
Lucy Borne avatar
Written by Lucy Borne
Updated over a week ago

Video Component

The video component makes it easy to share videos in your email
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Analyzing Email for Spam & Deliverability

We have a detailed 6 category report to analyze each message to help you with deliverability
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Whitelisting Fuse's Mail Server

Whitelisting Fuse's mail server helps to ensure emails from Fuse are delivered to your inbox.
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Merge Fields Webinar

Placing merge fields in emails gives your emails a personal touch, which can increase your email open rates!
Alina Reed avatar
Written by Alina Reed
Updated over a week ago

How to Choose Email Recipients Within an Account

Can I send an email to more than one contact on an account?
Lucy Borne avatar
Written by Lucy Borne
Updated today

Using Specific Merge Fields

Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Sending Emails From Policy Producers, CSRs, or Specific Employees

It is possible for emails to come from specific employees associated with an account.
Lucas Jans avatar
Written by Lucas Jans
Updated today

How to Preview and Test Emails

Best practices for test emails
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Why Does My Email Have Strange Characters?

Sometimes emails may have strange characters if they are forwarded from one person to another.
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Finding Invalid Email Addresses

Sometimes emails go bad for various reasons. We make it easy to identify these.
Lucas Jans avatar
Written by Lucas Jans
Updated this week

Customize Your Email Theme Colors

Colors are a great way to add your brand's personality to your email communication
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Email Summary

What are email summaries and how do I enter them?
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Email Fallback Values & Fallback Merge Fields

When there is no value for a merge field, have a fallback field!
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

How to Add a Video to Your Email

Learn how to link a video in your email
Alina Reed avatar
Written by Alina Reed
Updated over a week ago

Using the BCC Feature in Emails

BCC's in Fuse allows you to get a copy of all emails the system sends sent to you.
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Explanation of Email Statistics

What does each email metric mean?
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

User Photo Component

The User Component makes it easy to apply a photo of the account's producer or CSR right in the email.
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Email Builder Themes Webinar

Email builder themes are an easy way to change the look and feel of your emails.
Alina Reed avatar
Written by Alina Reed
Updated over a week ago

Merge Fields in Subject Lines

Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Why Are Emails From Fuse Not Reaching My Inbox?

What to do if emails from Fuse are not reaching your team's inboxes.
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

All About Fuse's Outbox

You can enable the Outbox to manually monitor and approve all outbound Emails
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

My Customer Received an Email That Looks Like Code

This rare issue may occur with emails at optonline.net, optimum.net, and some other very old email systems. Read more here.
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Preventing Duplicate Emails

How to clean up your contact list — without cleaning up your contact list
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Why Is a Merge Field Not Available for My Message?

If you know a field exists and would like to use it, but Fuse isn't showing it, here are your options.
Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago
Campaigns

How to Create a New Campaign

How to create and launch a new campaign.
Lucy Borne avatar
Written by Lucy Borne
Updated over a week ago

How to Remove a Contact From a Campaign

How to manually remove someone from a campaign
Lucy Borne avatar
Written by Lucy Borne
Updated over a week ago

The Top Campaigns You Should Be Running Webinar

Guy Wilson avatar
Written by Guy Wilson
Updated over a week ago

How Pausing a Sequence Affects the Timing

Pausing date and normal sequences affects timing differently.
Lucas Jans avatar
Written by Lucas Jans
Updated this week

How to Report Incorrect Events

Sometimes our event engine makes a mistake, and sometimes we need to adapt to unique customer data. Learn how to report an incorrect event.
Lucas Jans avatar
Written by Lucas Jans
Updated this week

Campaign Life-Cycle

Understanding the campaign life-cycle so you can edit, collaborate, and publish your campaign.
Lucas Jans avatar
Written by Lucas Jans
Updated today

Policy Premium Rate Change Event

Learn how to trigger a sequence when a Policy's Premium Rate changes by a percentage that you define.
Lucas Jans avatar
Written by Lucas Jans
Updated today

Understanding Date Sequences

Learn about the different types of date-based sequences and how they affect your sequence timing.
Lucas Jans avatar
Written by Lucas Jans
Updated this week

Relaunching a Campaign

This article shows you how to relaunch your campaign once changes are made.
Michelle Ivie avatar
Written by Michelle Ivie
Updated today

Behavior of Activating and Deactivating Quick Start Campaigns

What happens when you re-activate a Quick Start campaign that was previously active
Lucas Jans avatar
Written by Lucas Jans
Updated this week
Segmentation and Grouping Fuse Accounts

Segments: Creating Madlibs

Lucas Jans avatar
Written by Lucas Jans
Updated over a week ago

Cloning Segments

Learn how to duplicate a segment is Fuse.
Guy Wilson avatar
Written by Guy Wilson
Updated this week

Automating Your Campaigns with Trigger Points (Events)

Learn to utilize pre-defined "Trigger Points" (events) in the customer relationship cycle to add and remove people from your campaigns.
Lucas Jans avatar
Written by Lucas Jans
Updated this week

Webinar - Building Segments with Fuse

Did you know the number one asked question in support is "How Do I Build This Segment?"
Guy Wilson avatar
Written by Guy Wilson
Updated this week

Madlibs 101 - Learn how to segment like a Pro

Alina Reed avatar
Written by Alina Reed
Updated over a week ago

Advanced Segment Building Best Practices

Using segments uncovers the huge power of Fuse. Read this article for best practices and some common examples.
Lucas Jans avatar
Written by Lucas Jans
Updated this week

How to Create an Advanced Segment

Lucas Jans avatar
Written by Lucas Jans
Updated this week

How Do I Export a Segment?

Can I export a segment from Fuse, and what is it useful for?
Lucy Borne avatar
Written by Lucy Borne
Updated this week

What Fields Are Exported in the CSV File?

When I export my segment, what fields will Fuse export into the CSV?
Lucy Borne avatar
Written by Lucy Borne
Updated over a week ago

Advanced Segments: Building Segments with Relative Dates

Want to target senior citizens, customers on their 5th year anniversary, or anyone based on a time since date?
Lucas Jans avatar
Written by Lucas Jans
Updated this week

Automating Your Campaigns With Custom Segment Matches

Create customized list segments based on your own criteria, and use the segments you define to add and remove people from campaigns.
Lucas Jans avatar
Written by Lucas Jans
Updated this week

Tagging Accounts in Fuse

Tagging is a useful way to add custom data to records to personalize marketing.
Lucas Jans avatar
Written by Lucas Jans
Updated today